Note: The steps below apply to Windows 7 only. Windows XP users should contact the help desk for assistance
On your Windows 7 PC, perform the following steps:
Navigate to Control Panel
Click Programs and Features
Look for Microsoft Office Professional Plus 2010
In the left-hand pane click "View Installed Updates"
If Service Pack 2 for Microsoft Office is listed as an installed update, and you are experiencing Outlook log-in issues, please contact the IT Services help desk for further assistance
Otherwise, close the Control Panel, exit Microsoft Outlook 2010, and proceed
Open your web browser and select the appropriate update for your particular Office version:
Office 2010 32-Bit (x86) users click here:http://www.microsoft.com/en-us/download/details.aspx?id=39667
Office 2010 64-Bit (x64) users click here:
Note: If you are unsure of which Office version you currently have installed, you can quickly determine the version by following the steps below
Once you've selected your specific Office version from the available downloads, you will be directed to a download page that looks like the one below:
Click Download and then click Run (you may click Save As and save the file locally if you plan to run it at a later time)
Click to accept the License Terms and wait while the update is installed. This may take several minutes depending on system speed and available resources
When the installation completes, click Yes to reboot now.
After the computer reboots, log in and open office programs as you normally would.
Note: If you upgraded to Service Pack 2 in an attempt to resolve an Outlook log-in issue, open Outlook to verify that you are no longer prompted for your username and password.
If you are still experiencing log-in issues, despite upgrading to Service Pack 2, it is recommend that you follow the steps below to clear any old Outlook credentials stored on your computer and then recreate your Mail profile
Note: Be sure to close all Office 2010 applications prior to performing the following steps
To clear old Outlook credentials from your Windows 7 PC:
To recreate your Mail Profile:
At the Windows Control Panel click Mail
On the Mail Setup screen click Show Profiles
Enter a name for the new profile and click OK
Enter your credentials if prompted
Under Always use this profile, select the profile you just created
Exit the Mail setup and Control Panel and open Outlook. The initial log-in will be slower than usual. This is normal as the Outlook client synchronizes with the mail server on the first run.
If after performing all of the above steps you continue to experience problems logging into Outlook, please contact the help desk for further assistance.