Note:  The steps below apply to Windows 7 only.  Windows XP users should contact the help desk for assistance


On your Windows 7 PC, perform the following steps:

Navigate to Control Panel


Click Programs and Features

Programs and Features.jpg 

Look for Microsoft Office Professional Plus 2010

Office 2010.jpg 

In the left-hand pane click "View Installed Updates"

View installed Updates.jpg 

If Service Pack 2 for Microsoft Office is listed as an installed update, and you are experiencing Outlook log-in issues, please contact the IT Services help desk for further assistance

Otherwise, close the Control Panel, exit Microsoft Outlook 2010, and proceed



Open your web browser and select the appropriate update for your particular Office version:


Office 2010 32-Bit (x86) users click here:


Office 2010 64-Bit (x64) users click here:


Note:  If you are unsure of which Office version you currently have installed, you can quickly determine the version by following the steps below

  • First, open any Office application.  In this example, we’re using Word 2010, but it works the same in the other office apps.  Open the File menu, and then select Help.


  • On the right side, you’ll see information about your version of Office.  It will show the suite version and included applications, as well as your precise version number and product ID.


  • Notice on the right of the version number it shows that this copy of Office is 32-bit.  This is the most common version of Office 2010.


 Once you've selected your specific Office version from the available downloads, you will be directed to a download page that looks like the one below:

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Click Download and then click Run (you may click Save As and save the file locally if you plan to run it at a later time)



 Click to accept the License Terms and wait while the update is installed.  This may take several minutes depending on system speed and available resources





 When the installation completes, click Yes to reboot now.

 After the computer reboots, log in and open office programs as you normally would.

Note:  If you upgraded to Service Pack 2 in an attempt to resolve an Outlook log-in issue, open Outlook to verify that you are no longer prompted for your username and password.

If you are still experiencing log-in issues, despite upgrading to Service Pack 2, it is recommend that you follow the steps below to clear any old Outlook credentials stored on your computer and then recreate your Mail profile


How to Clear old Outlook Credentials and Recreate your Mail Profile

Note:  Be sure to close all Office 2010 applications prior to performing the following steps


To clear old Outlook credentials from your Windows 7 PC:

  1. Click Start, click Control Panel, and then click Credential Manager.

    Note If View by is set to Category, click User Accounts first, and then click Credential Manager.
  2. Locate the set of credentials that has Outlook in the name.
  3. Click the name to expand the set of credentials, and then click Remove from Vault.
  4. Repeat step 3 for any additional sets of credentials that have the word Outlook in the name.
  5. When finished, return to the Control Panel


To recreate your Mail Profile:

At the Windows Control Panel click Mail

1-click mail.jpg 


On the Mail Setup screen click Show Profiles


 Click Add

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 Enter a name for the new profile and click OK

 4-add account.jpg

 Click Next


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 Enter your credentials if prompted


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 Click Finish



 Under Always use this profile, select the profile you just created

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Click OK




Exit the Mail setup and Control Panel and open Outlook.  The initial log-in will be slower than usual.  This is normal as the Outlook client synchronizes with the mail server on the first run.


If after performing all of the above steps you continue to experience problems logging into Outlook, please contact the help desk for further assistance.