Subject: ​Phone System Replacement Coming in November

Date: Wednesday, September 25, 2019

From: Brian Baute

I am happy to share we have begun implementing a modern collaboration & communication platform to replace the existing phone system. The new system, RingCentral, will go live in late November and will bring advanced features key to meeting the needs of a growing, modern university.

In the coming weeks, you'll receive additional communications about important milestones and training opportunities. In the meantime, please take a few moments to review the key points below and keep an eye out for future updates. Your participation is critical for a successful transition to the new system.

What features will the new platform provide?

   Everyone with a Queens email address (faculty, staff, students, etc.) will have access to these collaboration features:

  • Meetings with Video Conferencing & Advanced Screen Sharing for up to 100 participants (replacing the need to subscribe to Zoom or other conferencing services)
  • Individual & Group Instant Messaging

   Individuals with a Queens assigned phone number will also be able to:

  • Use their Queens phone number for voice calls, faxes, and text messages
  • Make & receive calls via desk phone, computer, and mobile app
  • Send & receive faxes and text messages via computer and mobile app
  • Receive voicemail with transcription in their email inbox
  • Make long distance calls to U.S., Canada, and Mexico at no additional charge

Where can I learn more?

Several training sessions & resources will be available to familiarize you with the new platform before launch.


​Brian Baute

Chief Information Officer

Queens University of Charlotte