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​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​This page helps faculty locate resources relevant to common questions and issues as they are adapting to online teaching and learning during fluid COVID-19 conditions.  

Fall 2021 Resources

Basic Information

​Multi-Access (Owl) Classroom Sup​​port​

​​Click "Sign in" t​o view a video introduction to our multi-access classrooms for faculty. This video shows how to use the ceiling-mounted Owl cameras and document cameras installed in over 50 Queens classrooms with RingCentral videoconferencing. It also shows use of the optional Meeting Owl phone app and how to retrieve RingCentral recordings from the classroom computers. The Owl cameras are useful as a means of supporting remote learners. During COVID-19 conditions make sure to follow Queens community guidelines, including both faculty and students wearing masks, physical distancing, and using cleaning supplies in physical classrooms.​

​​W​hiteboards including the Document Camera 

See this list of Alternatives to the Wall-Mounted Physical Whiteboard When Supporting Remote Learners

​Note that using the wall-mounted physical whiteboard is not a feasible way to reach remote learners. Plan to use the small whiteboard beneath the document camera with fine-tipped dry erase markers or a digital alternative as described through the link above. 

View the settings to Use Both the Owl and the Document Camera on page 2 of the Multi-Access Classroom Quick Start Guide​.

​W​onky Images​

See how to adjust rotated or reversed images from the document camera or Owl camera on page 2 of the Multi-Access Classroom Quick Start Guide​.

Spr​​eading Your Applications across 2 Displays

How to Configure Displays in Duplicated and Extended Modes​ 

This is applicable when using the Owl cameras and other apps, as you may treat the projector as a second display to display different content.​

Using RingCentral Cloud Recordi​ng​​​

ITS has acquired Cloud Recording as an additional temporary storage solution for RingCentral videos intended for use during one semester. When you click Record in RingCentral, you will now see 2 options: Record on This Computer and Record to the Cloud. Record to the Cloud is a great solution for those using the multi-access classrooms: you can log off the classroom computer promptly and you'll receive an email from RingCentral when the Cloud Recording has finished processing (check Junk). If you choose Record to the Cloud, note that these Cloud Recording Videos will automatically be deleted after each semester. So ask yourself: Do I need this video ONLY this semester? Will I need this video AFTER the current semester? Choose the appropriate option below.

Options​When to Use Each O​ption
Illustration of Steps (click image to enlarge)
Text-Only V​ersion of Steps
Give Viewers Sharing Link

You only need the video during the current semester.


Remember! Cloud Recording files will automatically be deleted after each semester.

Steps to Place Sharing Link for RingCentral Cloud Recording in Canvas as an External URL that opens in a new tab
  1. Copy Sharing link in email from RingCentral.
  2. Click plus sign inside a Module in Canvas to add an item. 
  3. Select Add External URL.
  4. Provide a meaningful name for the item.
  5. Paste the Sharing Link in the URL box. 
  6. Check the box to Load in a New tab.
  7. Click Save.
  8. Drag External URL to desired location in the module.​
​​Move Video File to OneDrive

​You also need the video after the current semester.Steps to Move RingCentral Cloud Recording to OneDrive for long term storage
  1. ​Click the View or Download link in email from RingCentral.
  2. Above the video player, click Download files. Note the location on your device where the video file has downloaded.
  3. In your web browser, go to and log in with your Queens password if prompted.
    • ​​​If you see a OneDrive Queens University of Charlotte folder on your device, such as in File Explorer, you can skip this step. ​
  4. Drag video files to desired location inside OneDrive.
  5. Provide a meaningful name for each file.
Upload Video to C​anvas Studio

To provide captions for accessible instructional materials, or

To provide captions to address specific students' accommodations, or

To integrate questions through Canvas Studio video quizzing, or

To obtain data on students' use of the video

Steps to Upload RingCentral Cloud Recording to Canvas Studio
  1. ​​Click the View or Download link in email from RingCentral.
  2. Above the video player, click Download files. Note the location on your device where the video file has downloaded.​
  3. In Canvas, click Studio, such as in global navigation on the left. 
  4. Click Add in upper right.
  5. Drag video file to Add it to your library.
  6. Click View on the video, click Captions tab, and proceed to request Captions.
  7. In your library, click 3 dots below video and select Create Quiz to build quiz questions on the video timeline.
  8. Deploy Canvas Studio media in a course site through the Rich Content Editor by clicking the plug icon and choosing Arc.

​​S​tu​dent Support Ser​​vices 

Common Issues and ​Questions

​Basic Resources for Faculty New to Teaching in an Online Environment

​What technology is available?

How can I address diversity, equity, and inclusion?

​Calculating Instructional Time and Student Workload in Terms of Time

​​How can we do group or team work?

How can I foster community and connection?

​​RingCentral Videoconferencing

​What if I usually use exams and quizzes? 

​How can I handle participation and attendance?

​​How can I structure my course in multi-week units?

​How can I foster student engagement with readings and other "content"?

​How ​can I get started using OneDrive like Google Docs?

​Do you have a document that you use as a faculty member that supports one of these areas that you would like to share with other faculty? Email it to me at​​ and I will find a way to add this to our shared faculty resources.