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​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Do you need help with Queens Canvas Learning Management System (LMS)? This page helps you connect with Canvas and understand how to access support.​


​Learn Canvas


Online learning options inside Canvas: 

​Topical Hel​​p 


​Selected text and video ​tutorials created by Canvas ​on common topics are highlighted below.​​

​Technical H​​​elp 

tools icon.png

Please use the options through the Support icon ​in Canvas: 
  • Canvas Chat for Faculty

  • Canvas help hotline 855-286-2066

​Queens-Specific Technical Help


For example, if you are unable to log in.

Contact the Queens Help Desk at: 

For other inquires, contact the Hayworth Center for Online Learning at​ ​.​

Yo​​ur Ba​​​sics


Me​​​dia (Video and Audio)

Organizi​ng Content​​​ inside Modules

Working T​​ogether​

  • Once you have set up RingCentral meetings through your RingCentral Outlook Plugin or through the RingCentral App, you can add the meeting link in a Module as an External URL marked to Load in a New Tab. You can also add the fuller access information in a Page, or inside a Canvas Calendar Event (check the Duplicate box to create a recurring event​)​. 

  • Uses of Collaborations​ (collaborative files including Word, PowerPoint, Excel, and Google Drive)​​​


Portfolium Assignments




  • Respondus Lockdown Browser & Monitor Training - Respondus Lockdown Browser is a secure online browser software used for taking Classic and New Quizzes on Canvas. In the tool, students are unable to print, copy, and visit other URLs and applications during an online assessment. Additionally, Respondus Monitor offers online video/audio proctoring solutions during assessments. This tool can be used in-class or remotely. The 15-minute Respondus training is required for all instructors using the tool. For questions related to Respondus, please contact Megan Koransky.​


Oth​​er Topics​


Laura Lohman, PhD, SHRM-S​​​CP, CAAP, PMP

Director, Center for the Advancement of Faculty Excellence

Professor of Music

(704) 337-2547​​​​